Article on Right to Public Services

Citizen’s Charters

Citizen Charters - Mexico Nov 2004

Citizens Charters for Better Service

Rashid is a resident of Hyderabad. Some years ago he needed a no objection certificate from MCH to sell his house, and for that he had to clear all property tax dues. He approached MCH to know how much he owed in taxes. He was not seeking a favour. He wanted to pay taxes. And yet, even for this information he was made to run from pillar to post. After 9 months and 36 visits he got the answer. But only after he shelled out as a bribe an amount equal to half the tax due! This is not an isolated case.

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