Transparency and Accountability in Service Delivery

Transparency and Accountability in Service Delivery - JNU, Delhi 25April, 2003

Citizens’ Right to Know

In a democracy the citizen is the sovereign. The elected representatives and appointed employees are public servants whose job it is to govern on behalf of citizens and provide quality services. Obviously, the public servants should be accountable to the people. The most vital tool of accountability is information on what the government agencies are doing and why.

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